QA Analyst – Data Driven Customer Experience Optimization

Location: On-site – Av. Cra 19 #100-45, Bogotá

Contract Type: Permanent

Schedule: 46 hours/week | Monday to Friday (office hours, to be confirmed)

Salary: To be discussed – please share your salary expectations

Payment Frequency: Bi-weekly

• Analyze customer data to uncover trends and identify areas for improvement.
• Detect critical pain points impacting customer satisfaction and loyalty.
• Validate insights using statistical techniques and predictive modeling.
• Communicate findings clearly through reports and visualizations.
• Design and implement data-driven solutions and measure their effectiveness.
• Adjust strategies based on results to continually optimize the customer experience.

• Education: Bachelor’s degree with a Master’s or equivalent studies preferred.
• Experience: 3 to 5 years in Customer Experience or similar analytical roles.
• Language: Advanced English (C1 – Effective operational proficiency).
• Technical Skills:
• Solid knowledge of CX methodologies, tools, and trends.
• Experience using feedback platforms like Qualtrics or Medallia.
• Proficiency in statistical modeling and machine learning.
• Familiarity with Agile project management principles.

• Critical thinking and structured problem-solving.
• Results-oriented with strong accountability.
• Clear and effective communication skills.
• Strategic influence and business insight.
• Innovation mindset with a focus on continuous improvement.
• Initiative, responsibility, and adaptability in dynamic environments.

• A collaborative and innovation-driven workplace.
• Meaningful projects that directly impact customer experience.
• Opportunities for continuous learning and professional development.
• Long-term stability and the chance to make a real difference from day one.

Are you passionate about turning data into impactful customer strategies?

We want to meet you!

Apply now and join our CX team.

Apply Now!