Workforce Scheduler

We are seeking an experienced Workforce Scheduler to help our Workforce Management team in a dynamic, multi-channel contact center environment. 🚀

The ideal candidate will have a proven track record in real-time management, forecasting, and scheduling, coupled with strong communication abilities. You will play a key role in meeting service level agreements, collaborating across departments, and using WFM tools to achieve operational excellence.🖥️

Key Responsibilities:

• Oversee forecasting, scheduling, and real-time management for multiple campaigns.
• Develop and execute WFM processes aligned with business needs.
• Collaborate with Operations and IT to optimize staffing needs and minimize costs.
• Analyze performance trends and recommend improvements.

Required Qualifications:

• Desirable bachelor’s degree in Business or a related field.
• 1 or 2+ years of Workforce Scheduler experience in a contact center environment.
• Expertise in WFM tools (eWFM-Aspect, NICE IEX, Verint, Genesis).
• Advanced proficiency in Excel and Microsoft Office.
• Strong analytical and communication skills.
• Experience supporting both brick-and-mortar and remote contact center setups.

What you'll get:

• Amazing WeWork environment
• We DO care about our employees satisfaction and well being
• Join a very Dinamic Global workforce team of experts
• Competitive salary 4.200.000 COP

Ready to take the lead in workforce optimization?

Apply Now!